• Treat all users (customers, drivers, helpers, support staff) with respect and dignity.

• Discriminatory, abusive, threatening, or harassing behavior of any kind is strictly prohibited

• Use of hate speech, slurs, or offensive gestures will result in account suspension or ban

• Jobs booked through FlxFleet must comply with local, provincial, and federal laws.

• No illegal substances, contraband, or hazardous materials may be transported.

• Users may not request or perform services that involve unsafe working conditions or violate health/safety laws.

• All items transported must be accurately described.

• Provide accurate pickup//dropoff addresses, contact information, and job details at all times.

• Misrepresentation of item size, quantity, or job scope may result in additional fees, cancellation, or suspension.

• False claims or abuse of refunds, support, or dispute systems is prohibited.

• Be punctual for all scheduled jobs.

• Customers must be available within the scheduled window; delays beyond the grace period may incur wait time fees or job cancellation.

• Drivers/helpers must communicate early if delayed beyond expected arrival times.

• Use the in-app chat respectfully and only for job-related purposes.

• All jobs must be booked, managed, and paid for via the FlxFleet platform.

• Soliciting or accepting jobs outside the platform is a violation of our terms and may result in removal.

• ADo not attempt to hack, exploit, or bypass pricing rules, booking restrictions, or admin policies.

• Automated scraping, reverse engineering, or duplicating platform functionality is strictly prohibited.

• Any abuse of promo codes, referrals, or platform credit systems will result in reversal and suspension.

• Customers are responsible for packing items securely, unless helper services include packaging.

• Operators must handle items with care; any intentional damage, theft, or negligence will be investigated and penalized.

• Claims must be submitted within 48 hours of job completion and supported by photos and job records.

• Operators must never enter a home without permission or when unaccompanied by another adult, unless authorized.

• Customers are advised not to request services that require unsafe lifting or unsafe access areas (e.g., poorly lit back entrances).

• FlxFleet may intervene in cases involving physical danger, assault, or law enforcement incidents.

• You are responsible for actions taken using your FlxFleet account.

• Sharing login credentials or impersonating another person or entity is prohibited.

• Operators must maintain all required licenses and certifications to work via the platform.

• FlxFleet reserves the right to investigate and take action on any breach of this policy.

Have questions about your data or this policy?

Final Notes

• This policy is subject to updates as our platform evolves.

• Continued use of FlxFleet constitutes acceptance of the most current version of this policy.