Note: Platform determines which value is higher (percentage or flat) for fee deduction.

• If the assigned operator cancels, the user receives a 100% refund or free rebooking, including priority handling

• We notify affected users immediately and dispatch a replacement (if available).

• User not available after 15-minute wait buffer: Marked as a no-show. Job canceled and no refund issued.

• Driver/helper delayed due to system error: User eligible for full refund or discounted rebooking.

• Users can reschedule once at no cost if done at least 4 hours before job start.

• Last-minute reschedules (under 4 hours) may incur up to 25% of estimate fee unless due to verified emergency.

• Approved refunds are processed within 5–7 business days via the original payment method.

• Refunds appear as "FlxFleet Refund" on your bank/card statement.

• Refund support: 📧 support@flxfleet.ca

• Special item surcharges (e.g., piano, safe) once job begins

• Wait time or overtime charges already incurred

• elper or equipment fees for partially completed jobs

• Platform fees if cancellation policy is violated

• If you believe a cancellation or refund decision is unfair, contact us within 72 hours of the event.

• Our team will review job logs, timestamps, and evidence to make a final decision.

• Extreme weather, natural disasters, strikes, road closures, or safety concerns

• In these cases, customers receive a full refund or can choose to reschedule for free

FlxFleet reserves the right to:

• Deny refund requests that violate this policy

• Suspend accounts for repeat last-minute cancellations

• Modify this policy in line with platform updates and local laws

If you have questions or need to initiate a cancellation, contact: